Refund policy
Refunds & Exchanges
All sales are final. We do not offer refunds under any circumstances — no exceptions.
However, we do allow exchanges for a different color under very specific conditions.
To be eligible for an exchange:
- Hair must not be installed, brushed out, altered, or worn
- Hair ties at the top of the weft must remain fully intact and uncut
- Hair can be removed from the hair net and packaging for color checking, but must be in new, resell-able condition
- Product must be returned in its original packaging
- Exchange request must be made within 7 days of receiving your order
To start an exchange, email us at orders@maneillusion.co with:
- Your order number
- The color you'd like to exchange for
- A clear photo of the product showing the hair ties and packaging
Exchanges that do not meet these standards will be sent back to the customer and no exchange will be processed. Customers are responsible for all return shipping costs. If your requested color is out of stock, you may choose from other available shades or lengths of equal value.
Exchanges must be sent to the following address:
Illusion Real Beauty Studio
1540 E McDowell Rd
Phoenix, AZ 85006
Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any questions at orders@maneillusion.co.
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Damages & Issues
Please inspect your order immediately upon receiving it and contact us within 48 hours if the item is defective, damaged, or if you received the wrong product. This allows us to evaluate the issue and make it right.
To report a problem, email orders@maneillusion.co with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If confirmed as defective or incorrect, we’ll send a replacement at no additional cost.
Mane Illusion is not responsible for packages lost, stolen, or delayed by shipping carriers.
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Guarantee
All Mane Illusion straight wefts are backed by a 12-month quality guarantee from the date of purchase.
We will replace your hair at no cost if a manufacturing defect occurs within this period.
What’s Covered:
- Excessive tangling or matting (with proof of proper care)
- Unusual shedding beyond normal use
- Defects in weft construction or overall product quality
What Voids the Guarantee:
- Coloring, toning, bleaching, or chemically altering the hair
- Improper installation or handling
- Not following Mane Illusion’s recommended care instructions
- Hair not installed or maintained by a licensed professional
To initiate a guarantee claim, email orders@maneillusion.co with:
- Your order number
- A description of the issue
- Clear photos or videos showing the concern
- Your stylist’s name, salon name, or professional license info
If the original color or length is unavailable, you may choose from other available options of equal value. All claims are subject to review and approval.
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Exceptions / Non-Returnable Items
We do not accept exchanges on:
- Opened or used hair
- Hair with removed or tampered weft ties
- Custom or altered items
- Sale items or gift cards
We reserve the right to refuse exchanges if the product does not meet our policy requirements.
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European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be unused, with ties intact, and in its original packaging. A receipt or proof of purchase is required.